While most transactions are completed within 1 to 20 business days, transaction timelines are still unique to each transaction and depend on the steps below. You can estimate the timeline of your transaction below:

1. Account Creation and Verification: Account creation is quick and simple. You simply fill out the required fields on Escrow.com. However, for transactions over $3,000, all users of the transaction will need to complete an individual or company account verification. Once uploaded, your verification documents will take up to one business day for fbmarketpay to review. To view a list of acceptable documents for personal verification  or acceptable documents for a company’s verification.
2. Buyer's Payment Method: Buyers may pay for their transactions via wire, credit card, or PayPal. For Buyers with accounts in the United States, they may also pay via ACH. Wire payments are processed within 1 - 5 business days. PayPal and credit card payments are processed within one business day. Payments received during the weekend are processed on the following business day. For more information on the payment options, contact@fbmarketpay.com.
3. Delivery time: Delivery from Seller to Buyer depends on the delivery method, and whether Buyer and Seller are transacting digital goods, physical goods, or services. Escrow.com requires all trackable and tangible merchandise be sent via a shipping method that allows online tracking and insurance.
4. Inspection Period: The Buyers and Sellers select the Inspection Period, which is between 1 - 30 days.
5. Disbursement Method: Sellers can receive funds via domestic or international wire transfer or domestic ACH payments. Domestic wires are generally received within 1 business day, international wires within 3 - 5 business days, and ACH payments are generally received within 3 business days. Sellers receiving disbursements valued in excess of $500,000 USD are required to receive funds via wire transfer.
6. Additional Services: Timelines for Milestone Transactions, Domain Name Holding Transactions, and Vehicle Services Transactions with title or lienholder services may be longer as a result of additional rendered services.

If your transaction takes longer than expected, contact our customer support department via email at support@fbmarketpay.com or chat with our support team when they are online. They can provide additional information or guidance as to the cause of any delay.

Fbmarketpay.com holds funds while goods move and services are completed.

Fbmarketpay.com ensures Sellers are paid when they deliver goods or complete agreed upon services, ensuring Buyers receive a refund if goods are not delivered or services rendered. Fbmarketpay.com also vets Buyers and Sellers to ensure fraudulent users are removed.

How Buyers are protected:

• The Seller isn't paid until the Buyer inspects and accepts the merchandise or services or the agreed-upon Inspection Period expires.
• Full or partial refunds can be issued if there is a problem with the goods or services.
• Fbmarketpay.com verifies delivery of trackable merchandise to the Buyer via online trackable shipping data the Seller provides to Escrow.com.

How Sellers are protected:

• Sellers receive their funds once they deliver the goods or services, the Buyer accepts the goods or services, or the agreed-upon Inspection Period expires.
• The Seller is notified to ship the merchandise and services once Fbmarketpay.com confirms funds have been approved and secured from the Buyer and all anti-fraud regulations have been met.
• If merchandise has been returned, we verify delivery of trackable merchandise to the Seller via a tracking code or as provided by the Buyer.
• The Seller is protected from unexpected chargebacks.

fbmarketpay.com  may be used for transactions involving the sale of most goods and services. We are ideal for high-priced goods and services (above $500 USD), also when Buyer and Seller have no prior understanding.

We’re often used for purchases on auction sites, classified ad sites, business-to-business e-commerce sites, and online merchants. fbmarketpay.com  is not currently used for real estate transactions.

To view categories of goods and services protected by Fbmarketpay.com, 

If you have additional questions or concerns, please contact our customer support department via email at support@fbmarketpay.com or chat support when they are online.

For status updates, you can check your transaction by logging in to your fbmarketpay.com account. Once you are logged in, you can access the My Transactions summary page to view the progress of your active Fbmarketpay.com transactions. From the My Transactions page, go to “Open” tab where you have two (2) options:

1. In the “Search transaction via ID” part, type in the numeric Escrow transaction ID you are looking for; or
2. Look for the fbmarketpay transaction ID (with description and amount) from the list. Click “Load More” at the bottom of the page if you have multiple transactions.

You can use the filter option to search for the transaction type, your role (if Buyer or Seller), and price range. When you find the transaction you're looking for, you can see the Status at the far right side of the screen which means as follows:

• Awaiting agreement - waiting for other party/parties to agree to the terms of the transaction
• Awaiting payment - waiting for the Buyer to select payment method
• Payment processing - Buyer selected payment method or waiting for the funds to arrive; in some cases, parties still need to complete required verifications before we can approve the incoming payment
• Awaiting delivery - funds secured in fbmarketpay.com, waiting for Seller to provide tracking/delivery information for the Buyer; or Buyer rejected merchandise, waiting to return merchandise to the Seller and provide tracking/delivery information
• Delivery - Seller provided tracking/delivery information for the Buyer, waiting for Buyer to start inspection period; or Buyer provided return tracking/delivery information for the Seller
• Inspection - within inspection period (Buyer's or Seller's confirmation of receiving and accepting merchandise or milestones)
• Completed - funds released to Seller or Buyer refunded after Seller's acceptance of returned and rejected merchandise

Whenever you see “requires action” under Status, an action is required from you in order to move the transaction forward. These actions can be selecting the payment method, marking the transaction as delivered or returning the item, etc. If you don't see this in the transaction, this means we are waiting for the other party to complete the required action from their end.

If you have any additional questions or require assistance from our customer support team, like reaching out to the other party if they are unresponsive, you can send us a chat or contact support@fbmarketpay.com.